Review Of Hospitality Resume: Navigating The World Of Guest Satisfaction 2023. 30% increase in session times; Web therefore, the negative service quality gap and a substantial difference between expectation and perception indicate guests’ dissatisfaction with the hospitality services.
Web in hospitality, guest satisfaction is achieved by the quality of what is experienced and this, in turn, is the result of staff performance, the quality of hospitality. Guest feedback, hotel management response, and. 8% increase in guest satisfaction;
